Frequently Asked Questions
Effective Date: March 1, 2025
Last Updated: August 12, 2025
About Holistic Fox Den
Q: What is Holistic Fox Den?
A: Holistic Fox Den is a creative and consulting hub offering services, digital downloads, and curated e-commerce products to help individuals explore, express, and elevate their personal or professional projects. We blend creativity, strategy, and mindful design to support both personal growth and business success.
Q: Who runs Holistic Fox Den?
A: Holistic Fox Den is founded and operated by Lisa Barfield-McCarty (HolisticFox)— a creative designer, strategist, and metaphysical scientist with experience in writing, branding, and personal development coaching.
Services & Consultations
Q: What kinds of services do you offer?
A: Services include creative consulting, brand strategy, content creation, design services, and personal development coaching. Specific offerings may vary, and details can be found on our Services page.
Q: How do I book a consultation?
A: You can book directly through our website’s contact form. Once your booking is confirmed, you’ll receive an email with further details, including payment instructions (if applicable) and pre-session questions.
Q: Are consultations done in person or online?
A: All consultations are currently conducted online via email, video call, or audio call for accessibility and convenience.
E-commerce & Digital Downloads
Q: What types of products do you sell?
A: Our shop features a mix of physical products, such as curated creative tools and accessories, and digital products, including workbooks, templates, and guides.
Q: How are digital downloads delivered?
A: Once your payment is processed, you’ll receive an email with a secure download link. Links typically remain active for 72 hours, so please download your files promptly.
Q: Can I return or exchange digital products?
A: Due to the nature of digital products, all sales are final. Please review product descriptions carefully before purchasing. If you experience a download issue, contact us for assistance.
Q: What is your return policy for physical products?
A: Returns for eligible physical items are accepted within 14 days of delivery, provided the item is unused and in its original packaging. Shipping costs are non-refundable. Please review our full Return Policy before purchasing.
Payments & Security
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options as listed during checkout.
Q: Is my payment information secure?
A: Yes. We use secure, encrypted payment processing and do not store your payment details on our servers.
Policies & Legal
Q: Do you offer refunds for services?
A: Refunds for services are not typically available once the work has begun. However, if you need to reschedule a consultation, please provide at least 24 hours’ notice.
Q: Do I own the rights to materials created for me?
A: For design and creative projects, final rights transfer will be clearly stated in your service agreement. Some work may include licensing terms rather than full ownership.
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